Catherine Plano is a trading name of Quantum Co-Creation Pty Ltd (ABN 22 162 325 484) (Quantum Co-Creation, we, us, our). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store personal information in connection with the coaching, coaching programs, and mentoring programs (Services) we offer through www.catherineplano.com.au (Website) and our associated learning management systems.
This Privacy Policy applies exclusively to Services offered through www.catherineplano.com.au. Other websites operated by Quantum Co-Creation Pty Ltd, including www.riseandthriveglobal.com, are governed by their own separate privacy policies.
By using our Website or enrolling in our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. WHAT INFORMATION DO WE COLLECT
We may collect the following types of personal information:
- Identity information: your name, date of birth, and professional title.
- Contact information: your email address, phone number, and postal address.
- Payment information: credit card or debit card details processed through our third-party payment provider (we do not store full card details on our systems).
- Enrolment information: details of the programs you have enrolled in, your progress, and any assessments or submissions.
- Communication records: emails, messages, and other correspondence between you and us.
- Technical information: your IP address, browser type, operating system, device information, and usage data collected through cookies and similar technologies.
- Program-related information: information you share during coaching or mentoring sessions, group discussions, or community interactions, including any worksheets or assessments you complete.
2. HOW DO WE COLLECT YOUR INFORMATION
We collect personal information in the following ways:
- directly from you when you enrol in a program, create an account, make a purchase, or communicate with us;
- automatically through cookies and similar tracking technologies when you use our Website or learning management system;
- from third-party service providers, such as our payment processor or course hosting platform.
3. HOW DO WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- to provide, administer, and deliver the Services you have enrolled in;
- to process payments and manage your account;
- to communicate with you about your enrolment, program updates, scheduling, and administrative matters;
- to send you marketing communications about our Services, where you have consented to receiving them;
- to improve and develop our Services, Website, and user experience;
- to comply with our legal obligations; and
- to protect our rights, property, or safety, or the rights, property, or safety of others.
4. CONSENT
When you provide us with personal information to enrol in a program, make a purchase, or participate in our Services, you consent to our collecting and using it for the purposes described in this Privacy Policy.
If we wish to use your personal information for a purpose not covered by this Privacy Policy, we will seek your consent before doing so.
Withdrawing Consent
You may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time by contacting us at support@catherineplano.com.au. Please note that withdrawing consent may affect our ability to provide the Services to you.
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:
- our employees, contractors, and agents who require access to your information in order to provide the Services;
- third-party service providers who assist us in operating our Website, processing payments, hosting our learning management system, or delivering our Services (see clause 6);
- professional advisers, including lawyers and accountants, as necessary;
- any person or body where we are required or authorised to do so by law, including law enforcement agencies, regulatory bodies, or courts.
We will not sell, rent, or trade your personal information to any third party for marketing purposes.
6. THIRD-PARTY SERVICE PROVIDERS
We use the following third-party service providers in connection with our Services:
Course Hosting Platform
Our learning management system is hosted by Thinkific Labs Inc. (Thinkific). Your data is stored through Thinkific’s data storage systems on secure servers. You can review Thinkific’s Privacy Policy at https://www.thinkific.com/resources/privacy-policy/.
Payment Processing
Payments are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our systems. Stripe’s privacy policy is available at https://stripe.com/au/privacy.
Email and Marketing
We may use third-party email marketing platforms to send communications to you. These providers only process your information on our behalf and in accordance with our instructions.
In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. We recommend that you review the privacy policies of these providers for further information about how they handle your personal information.
Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
7. OVERSEAS DISCLOSURE
Some of our third-party service providers, including our course hosting platform and payment processor, may store or process your personal information in jurisdictions outside of Australia, including the United States and Canada.
Where your personal information is transferred overseas, we take reasonable steps to ensure that the overseas recipients handle your information in accordance with the Australian Privacy Principles or are subject to substantially similar privacy protections.
8. SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Where payment information is collected, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
9. COOKIES AND TRACKING TECHNOLOGIES
Our Website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us provide and improve our Services.
We use cookies for the following purposes:
- to recognise your device and provide you with a personalised experience;
- to track your session and remember your preferences;
- to attribute visits to our Website to third-party sources;
- to serve targeted advertisements from third-party vendors including Google and Meta; and
- to measure performance and engagement across our Website and Services.
You can set your browser to notify you when you receive a cookie or to refuse cookies entirely. Please note that disabling cookies may affect your ability to use some features of our Website.
You can opt out of targeted advertising served by specific third-party vendors by visiting the Digital Advertising Alliance’s opt-out page at http://optout.aboutads.info/.
10. YOUR RIGHTS
Under the Australian Privacy Principles, you have the right to:
- Access: request access to the personal information we hold about you;
- Correction: request that we correct any inaccurate, incomplete, or out-of-date personal information;
- Complaint: lodge a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us at support@catherineplano.com.au. We will respond to your request within thirty (30) days.
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. AGE REQUIREMENT
By using our Website and Services, you represent that you are at least eighteen (18) years of age. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have collected personal information from a person under eighteen, we will take steps to delete that information.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the Website. If we make material changes, we will notify you by updating the date at the top of this Privacy Policy and, where appropriate, by email.
We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
If our business is acquired by or merged with another entity, your personal information may be transferred to the new owner to enable the continued provision of Services to you.
13. CONTACT
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us at:
Quantum Co-Creation Pty Ltd, trading as Catherine Plano
Privacy Officer
Email: support@catherineplano.com.au
Website: www.catherineplano.com.au